Welcome to La Luna Toscana! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Services Provided
La Luna Toscana provides bespoke travel experiences, including itinerary planning, accommodations, transportation, and guided tours in Tuscany.
2. Booking and Payments
- All bookings must be made in advance through our website or directly with our team.
- A deposit is required to confirm reservations, with full payment due before the service commencement.
- Payments can be made via credit card, bank transfer, or other accepted methods specified at the time of booking.
- Prices are subject to change, and clients will be notified before finalizing their bookings.
3. Cancellations and Refunds
- La Luna Toscana applies the cancellation policies of its partners and vendors.
- Clients will be informed about the specific cancellation policies of different vendors once they confirm their booking.
- If a cancellation is due to extraordinary circumstances (e.g., natural disasters, medical emergencies), La Luna Toscana may offer a rescheduling option or partial refund at its discretion.
4. Client Responsibilities
- Clients must provide accurate information during the booking process.
- Clients are responsible for obtaining necessary travel documents (e.g., passports, visas, insurance).
- Clients must follow local laws, customs, and safety guidelines while using our services.
5. Liability and Disclaimers
- La Luna Toscana acts as an intermediary between clients and third-party service providers (hotels, transportation, tour guides, etc.).
- We are not liable for service failures, delays, or disruptions caused by third-party providers.
- While we strive to ensure a seamless experience, unforeseen events such as weather conditions or strikes may impact travel plans.
- Clients are encouraged to obtain travel insurance to cover unforeseen circumstances.
6. Force Majeure
La Luna Toscana is not responsible for service cancellations or disruptions due to events beyond our control, including but not limited to natural disasters, government restrictions, or acts of terrorism.
7. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, store, and process personal information.
8. Amendments to Terms
La Luna Toscana reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.
9. Contact Us
For any inquiries regarding these Terms and Conditions, please contact us at:
La Luna Toscana
info@lalunatoscana.com
720 957 4955